Shipping policy

Last updated: 30 September 2026

All orders are packed and dispatched from the United Kingdom.

Dispatch

Orders are dispatched within 2–3 working days (Monday to Friday, excluding UK bank holidays). Every item is checked and packed by hand before it leaves us. You will receive an email with tracking details once your order is on its way.

Delivery options and rates

Delivery rates depend on the destination and the service you choose, and are shown at checkout before you pay. Rates may change from time to time; the rate shown at checkout is the one that applies to your order.

United Kingdom

  • Standard tracked delivery — typically 3–5 working days after dispatch. Free on UK orders of £99 or more.
  • Express delivery — typically 1–2 working days (24–48 hours) after dispatch.

European Union

  • Standard international tracked — typically 5–10 working days after dispatch.
  • Express international delivery can be arranged on request — email us before ordering for a quote.

Rest of world

We ship to the United States, Canada, Australia, New Zealand, the United Arab Emirates, Singapore, Hong Kong, Japan, South Korea, Malaysia, Switzerland, Norway and Israel.

  • Standard international tracked — typically 7–15 working days after dispatch.
  • Express international delivery can be arranged on request — email us before ordering for a quote.

If your country is not listed at checkout, email info@zariandgota.co.uk and we will quote for delivery.

Import duties and taxes

Orders delivered outside the United Kingdom may be subject to import duties, customs charges and local taxes on arrival. These are set by the destination country, are not included in our prices or delivery charges, and are payable by the recipient. They cannot be refunded by us. If a parcel is refused or returned because these charges are not paid, the cost of return shipping and any charges incurred will be deducted from your refund.

Delays and problems

Delivery times are estimates and can be affected by customs, weather and carrier delays, particularly around festival periods. If your order has not arrived within 10 working days of dispatch (UK) or 21 working days (international), please email us with your order number and we will investigate with the carrier.

Please check your delivery address carefully at checkout. We cannot be responsible for parcels sent to an incorrect address supplied by you; if such a parcel is returned to us we will contact you to arrange redelivery at your cost.

If your parcel arrives damaged, please keep the packaging, take photographs and contact us as soon as possible so we can put it right — see our Refund policy.