Delivery
Every order is checked and packed by hand in the UK and dispatched within 2–3 working days (Monday to Friday, excluding bank holidays). You will receive tracking details by email as soon as it is on its way.
Delivery rates depend on where you are and the service you choose, and are shown at checkout before you pay.
- UK Standard — tracked, typically 3–5 working days after dispatch. Free on orders of £99 or more.
- UK Express — typically 1–2 working days (24–48 hours) after dispatch.
- European Union — tracked, typically 5–10 working days after dispatch.
- Rest of world (USA, Canada, Australia, New Zealand, UAE, Singapore, Hong Kong, Japan, South Korea, Malaysia, Switzerland, Norway, Israel) — tracked, typically 7–15 working days after dispatch.
Express international delivery can be arranged on request — email us before ordering for a quote. If your country is not offered at checkout, email us and we will quote for delivery.
Orders delivered outside the UK may attract import duties and local taxes on arrival. These are set by the destination country, are payable by the recipient and cannot be refunded by us.
Full details, including what to do if a parcel is delayed or arrives damaged, are in our Shipping policy.
Returns
We hope you are delighted with your order. Most of our pieces are one of a kind, so please read each listing carefully and contact us before ordering if you are unsure — we are happy to send extra photographs or measurements.
If you change your mind you may return an item within 14 days of delivery. To be accepted it must be unused, unworn and unaltered, with all tags and packaging intact, and unstitched fabric must be uncut. Please email info@zariandgota.co.uk with your order number before sending anything back; we will confirm and give you the returns address. Return postage for a change-of-mind return is paid by you, and please use a tracked service — an untracked parcel that does not reach us cannot be refunded. Items that come back worn, marked, cut or without their tags and packaging are refused or refunded with a deduction for the loss in value.
Custom-stitched or altered pieces, cut fabric, and earrings, sets that include earrings and head or hair jewellery once their sealed bag has been opened cannot be returned.
If something arrives faulty, damaged or not as ordered, email us as soon as possible with photographs and we will put it right — an exchange where an alternative is available, or a full refund including your return postage.
Refunds go back to the original payment method within 14 days of us receiving the item. The full terms are in our Refund policy. Nothing here affects your statutory rights.